Frequently Asked Questions

We offer individual adult therapy, couples and marriage counselling, child and youth therapy, and clinical supervision, in person at our six Ontario clinics and online across the province. Sessions are 50 minutes.

Please provide at least 48 hours’ notice if you need to cancel or reschedule your appointment. This helps us offer your appointment time to another client who may be waiting. Late cancellations (less than 48 hours’ notice) and missed appointments are subject to the full session fee.

Yes. We offer a free 15-minute phone consultation with a therapist so you can ask questions, learn more about their approach, and get a sense of whether they’re the right fit for you before booking your first appointment. Contact us by phone or email to arrange one.

Our reception team is available approximately 9:00 a.m. to 3:00 p.m., Monday through Friday, to answer questions, assist with bookings, and provide general support. You can also book appointments online anytime through our secure client portal. Existing clients can also use the portal to communicate securely with their therapist.

Direct billing is available with selected therapists and most insurance providers. Coverage depends on your provider and the therapist you work with, so contact us to confirm what’s available for your plan. Where we can’t bill directly, we provide a receipt you can submit to your insurer for reimbursement.

Payment is due at the time of your session. We accept major credit cards and debit cards.

Many extended health plans cover psychotherapy and counselling, though coverage varies by provider and plan. Check whether your plan covers services provided by a Registered Psychotherapist (RP) or Registered Social Worker (RSW) so we can match you with the right therapist. If you have questions about your coverage or benefits, we’re happy to help, reach out here.

Finding the right therapist is one of the most important parts of the therapy process. The relationship between you and your therapist is one of the most important factors in effective therapy. At Therapy Heals, we have a team of therapists with a variety of approaches and areas of expertise to help you find the right fit.

You can browse our team by location or by the type of support you’re looking for, or reach out and we’ll help match you with a therapist based on your needs and preferences. We also offer a free 15-minute phone consultation with your chosen therapist so you can ask questions and get a sense of whether they’re the right fit before booking your first appointment. Book your consultation by reaching out to us directly.

Every person is different, so therapy shouldn’t be one-size-fits-all. Our therapists draw from a range of evidence-based approaches, including CBT, DBT, EMDR, ACT, Play Therapy, EFT, the Gottman Method, Mindfulness-Based Approaches, and many more, tailoring therapy to your unique needs, goals, and preferences. We match the approach to the person, not the other way around.

Absolutely. Finding the right therapist is important, and it’s completely okay if the first match doesn’t feel right. Just let us know, and we’ll help you find a therapist who better fits your needs, goals, and preferences.

We have six clinics across southern Ontario: Bradford, Vaughan, Angus, Cambridge, Innisfil, and Tottenham, plus virtual therapy Ontario-wide.

Yes. Research shows that online therapy can be just as effective as in-person therapy for many concerns, including anxiety, depression, trauma, and stress. Even more important than where therapy takes place is the relationship you build with your therapist. If you and your therapist decide together that in-person therapy would better meet your needs, we’ll help you make that transition.

No. Our in-person clinics serve their surrounding communities, and our online therapy is available to anyone in Ontario.